Privacy & Data Protection

Definitions

• “Velocix”, “we”, “us”, “our”: Velocix.
• “Customers”: people or companies that avail our Services.
• “Services”: the services provided by Venturenox.
• “Site”: velocixltd.com (and associated properties).
• “Users”: visitors who browse, contact, or submit details on the Site.

GDPR (EU) Rights

• Access: request a copy of personal data we process.
• Portability: obtain or transfer your data in a structured, common, machine-readable format.
• Erasure: request deletion unless we must retain data by law.
• Information: know categories and how they are processed.
• Objection: object to direct marketing (including profiling) and certain automated decisions.
• Rectification: require correction/updates.
• Restriction: request limits on processing.

California (CCPA) Rights

• Request categories/specific personal data collected, sources, business purpose, and third parties.
• Request deletion of personal data, subject to legal obligations.
• We verify requests before fulfilling; contact us via the Site.

Controllers & Processors

When we process Customer Account Data, we act as controller. When processing on your behalf, you are the controller and we are the processor.

Personal Information We Collect

• Technical/usage: IP, browser type/version, time zone, OS, page interactions, response times, errors, scroll/click data, security logs.
• Visit data: URL clickstream to/through/from our Site, products viewed, methods used to browse away.
• Other accounts (with permission): social or integrations; location if enabled on mobile.
• Other sources: partners, publicly available sources, business directories, and search results to update records and relevance.
• Forms/support: information you submit via webforms, tickets, events, webinars, or contact options.
• Analytics: Google Analytics, Posthog; marketing/CRM: HubSpot.

Cookies

We use persistent and session cookies for authentication, experience, analytics, routing, and web performance. You can control cookies in your browser; some features may be limited without them.

How We Use Personal Information

• Perform contracts, provide Services, fulfill requests, and support.
• Product communications, feature updates, webinars, events, with consent where required.
• Security, fraud prevention, compliance, and monitoring acceptable use.
• Improve Site and Services: analytics, troubleshooting, research, testing.
• Recommendations/advertising where permitted; you may opt out of marketing.
• Billing, accounting, tax, regulatory obligations.

Sharing & Disclosure

• Group entities; providers for hosting, email, analytics, support, payments (e.g., Google, Microsoft, HubSpot, Sendgrid, Mixpanel).
• Business transfers (sale/merger), legal obligations, security, fraud prevention.
• Aggregated/anonymous insights; we do not sell or rent personal data.

Where We Store & Process Data

Primary hosting is in the USA; data may be processed outside the EEA/UK. Safeguards include adequacy decisions or Standard Contractual Clauses. Public posting on the Site may be globally accessible.

Links to Other Websites

Our Site may link to third-party sites. Their privacy policies apply; review them before submitting data.

Your Rights & Choices

• Access, rectification, deletion, restriction, objection (including marketing), portability, withdraw consent.
• Opt-out of marketing via unsubscribe; manage cookies in your browser.
• We respond to verified requests within applicable timelines (e.g., 30 days where required).

Marketing Communications

We send marketing if you opt in or are an existing customer where permitted. Unsubscribe anytime; service/billing notices will still be sent.

Data Retention

We retain personal data as long as needed to provide services, comply with law, prevent fraud, resolve disputes, and enforce agreements. Depersonalized information may be retained after closure; information shared with others may persist (e.g., caches, shared copies).

Security

We apply technical and organizational measures: access controls, encryption in transit where applicable, monitoring, incident response playbooks, fraud/abuse detection, and runbooks for resiliency.

Complaints

If you have complaints about our use of personal data, contact us or your local data protection authority.

Age of Users

The Site and Services are not intended for anyone under 16.

Changes to This Policy

Material changes will be posted here with an updated date. Please check back for updates.

Contact

For privacy requests or questions, email info@velocixltd.com.